Can’t locate your receipt?
Our payment processor is Stripe. Try searching your email for:
“Stripe” or “Stripe receipt”
and check around the date of purchase.
Think you may have deleted the receipt?
That is okay.
If you no longer have the receipt, it may take us a little longer to locate your payment. In that case, the email address used for the purchase becomes especially important.
If possible, please send the refund request from the same email address used for payment or delivery.
If the receipt is lost
Click the green “Follow These Instructions for the Quickest Refund” button and scroll down to “Double Check.”
If possible, include as many of the following details as you can remember:
- Email used for purchase
- Your name
- Receipt number
- Amount paid
- Date paid
At minimum, please include:
- the email address used for purchase
- your name
You are also welcome to include anything else that may help us locate the transaction.
If we need further information, we will contact you.
Please allow 1 to 3 days.
Can a refund be sent to a different card or account?
No.
Refunds must be returned to the same account or card used for the original payment. This is a payment processor requirement and is outside our control.
If your card has changed, your bank will usually handle this automatically. If you need further information to pass on to your bank, just contact us.
Please allow time for the refund to appear
If you do not hear back within 2 to 3 days, please resend your email.
Occasionally, weekends, travel, time zones, or technical issues can cause delays. We will still process your refund as soon as possible.
Once the refund has been issued at our end, we will send you a reply to let you know.
Please also keep an eye on your bank or card account, as refunds can sometimes take a few extra days to appear.
If there is any unusual delay, we will let you know.
Before opening a payment dispute
If you are thinking of opening a dispute with the payment processor, we respectfully ask that you first allow a little extra time and send us at least one or two reminder emails.
The reason is simple: once a dispute is opened, the refund process may move out of our hands and into a formal investigation, which can cause a longer delay.
We fully intend to honour our refund policy and would much prefer to refund you directly and promptly.
Still no luck?
Please contact us using the email address on the contact page and we will do our best to sort it out for you.
We will refund you as soon as we can.
That is our promise.
